Support & Help

Get the help you need with Free Text Tools

Need Help?

We're here to help! Find answers to common issues, report bugs, or request new features. Most problems can be solved quickly with our troubleshooting guide below.

Quick Help

Common Issues & Solutions

🔧 Tool Not Working

  • Refresh the page (Ctrl+F5 or Cmd+Shift+R)
  • Try a different browser (Chrome, Firefox, Safari, Edge)
  • Disable browser extensions temporarily
  • Clear your browser cache and cookies

📱 Mobile Issues

  • Use landscape orientation for better experience
  • Ensure you have a stable internet connection
  • Try the desktop version if mobile isn’t working

⚡ Slow Performance

  • Close other browser tabs
  • Try smaller text files (under 1MB works best)
  • Use a modern browser with JavaScript enabled

🎨 Display Problems

  • Check if dark/light mode toggle helps
  • Zoom level should be between 75-125%
  • Disable ad blockers on our site

Getting Support

🐛 Report a Bug

Found something that doesn’t work as expected? Help us fix it!

What to Include:

  • Which tool you were using
  • What you expected to happen
  • What actually happened
  • Your browser and operating system
  • Steps to reproduce the issue

Where to Report:

  • Use our Contact page
  • Include “BUG REPORT” in the subject line
  • Attach screenshots if helpful

💡 Request a Feature

Have an idea for a new tool or improvement?

Feature Request Guidelines:

  • Describe the tool or feature clearly
  • Explain how it would help users
  • Provide examples of similar tools if available
  • Suggest where it should fit in our categories

Submit Your Idea:

  • Visit our Contact page
  • Use “FEATURE REQUEST” in the subject line
  • Be as detailed as possible

❓ Ask a Question

Need help using a specific tool or feature?

Before Asking:

  • Check our FAQ page first
  • Try the troubleshooting steps above
  • Look for help text within the tool itself

How to Ask:

  • Use our Contact page
  • Include “QUESTION” in the subject line
  • Describe what you’re trying to accomplish

Technical Support

Browser Requirements

Recommended Browsers:

  • Chrome 90+ (best performance)
  • Firefox 88+
  • Safari 14+
  • Edge 90+

Required Features:

  • JavaScript enabled
  • Local storage access
  • Modern CSS support

Supported File Types

Text Files:

  • .txt, .md, .csv, .json, .xml
  • .html, .css, .js, .ts, .jsx, .tsx
  • .py, .java, .cpp, .c, .php, .rb
  • .go, .rs, .swift, .kt, .sql

File Size Limits:

  • Recommended: Under 1MB for best performance
  • Maximum: Limited by your device’s memory
  • Large files may cause slowdowns

Data & Privacy

Your Data:

  • All processing happens in your browser
  • No data is sent to our servers
  • No tracking or analytics cookies
  • Files are not stored anywhere

Security:

  • Tools work offline after initial load
  • No server-side processing
  • Your content never leaves your device

Chrome Extensions

Installation Help

Getting Our Extensions:

  1. Visit Chrome Extensions
  2. Click on the extension you want
  3. Click “Add to Chrome” in the Chrome Web Store
  4. Confirm installation when prompted

Extension Issues:

  • Make sure Chrome is up to date
  • Check if the extension is enabled
  • Try disabling other extensions
  • Restart Chrome if needed

Available Extensions

  • Text Case Converter - Quick case changes
  • Lorem Ipsum Generator - Instant placeholder text
  • Text Cleanup Tools - Clean up formatting
  • Random Text Generator - Generate test data

Feedback & Suggestions

What We Love to Hear

Success Stories:

  • How our tools helped your project
  • Time saved using Free Text Tools
  • Workflows that work well for you

Improvement Ideas:

  • User interface suggestions
  • New tool concepts
  • Performance optimizations
  • Accessibility improvements

How to Share Feedback

Positive Feedback:

  • Leave a review or rating
  • Share with colleagues who might benefit
  • Tell us via our Contact page

Constructive Criticism:

  • Be specific about what could be better
  • Suggest alternatives or solutions
  • Help us understand your use case

Community Guidelines

Appropriate Use

✅ Encouraged:

  • Using tools for legitimate work/personal projects
  • Sharing feedback and suggestions
  • Reporting bugs and issues
  • Helping others in support discussions

❌ Not Allowed:

  • Using tools for illegal activities
  • Processing copyrighted content without permission
  • Attempting to exploit or hack the website
  • Spam or inappropriate content in support requests

Response Times

What to Expect:

  • Bug reports: 1-3 business days
  • Feature requests: 1-5 business days
  • General questions: 1-2 business days
  • Critical issues: Same day when possible

Note: We’re a small team providing free tools, so response times may vary during busy periods.

Troubleshooting Guide

Step-by-Step Diagnostics

1. Browser Test

  • Try the tool in an incognito/private window
  • If it works there, clear your browser data
  • If not, try a different browser

2. Connection Test

  • Check your internet connection
  • Try accessing other websites
  • Disable VPN temporarily if using one

3. Device Test

  • Try on a different device if available
  • Test on both mobile and desktop
  • Check if the issue is device-specific

4. Tool-Specific Test

  • Try a different tool to see if it’s site-wide
  • Use smaller/simpler input first
  • Check if specific input causes the issue

When All Else Fails

If troubleshooting doesn’t help:

  1. Document the Issue

    • Screenshot the problem
    • Note what you were doing
    • Record any error messages

  2. Contact Us

    • Use our Contact page
    • Include all diagnostic information
    • Be patient while we investigate

  3. Temporary Workarounds

    • Try a different tool for similar function
    • Use smaller text portions
    • Switch to a different browser temporarily

Legal & Policies

Service Availability

Uptime:

  • We strive for 99%+ availability
  • Occasional maintenance may cause brief outages
  • No guaranteed uptime for free service

Changes:

  • Tools may be updated or improved
  • New features added regularly
  • Deprecated tools will have advance notice

Liability

Disclaimer:

  • Tools provided “as is” without warranty
  • Users responsible for backing up important data
  • We’re not liable for data loss or service interruptions

Data Safety:

  • Always keep backups of important files
  • Don’t rely solely on browser-based tools for critical work
  • Test tools with sample data first

Still Need Help?

Can’t find what you’re looking for? We’re here to help!

Last updated: October 2025

Remember: Free Text Tools is designed to make your work easier. If something isn’t working as expected, it’s likely a simple fix. Don’t hesitate to reach out - we want you to have the best experience possible!